Free Shipping to the Following Countries

Posted By PeterSoto On Wednesday, December 13th, 2017 With 0 Comments

FREE SHIPPING TO THE FOLLOWING COUNTRIES ONLY:

  1. Canada                             15 to 20 days
  2. United Kingdom             15 to 20 days
  3. Spain                                15 to 20 days
  4. Germany                          15 to 20 days
  5. The United States          15 to 20 days
  6. Irland                              20 to 30 days
  7. Russia                              20 to 35 days
  8. France                              15 to 20 days
  9. Italy                                 18 to 25 days
  10. Netherlands                    15 to 20 days
  11. Japan                                15 to 20 days
  12. Norway                             15 to 20 days
  13. Portugal                            15 to 20 days
  14. Sweden                             15 to 20 days
  15. Switzerland                      15 to 20 days
  16. Australia                           18 to 25 days
  17. New Zeland                      18 to 25 days

We only ship to these countries. If you are outside of these regions please contact us at sales@kenpista.com

FREQUENTLY ASKED QUESTIONS

How long will it take for my order to arrive?

When you place an order,  you will receive a confirmation email with an estimated time frame for your order to arrive. All orders made out of the United States will be fulfilled from overseas fulfillment centers. Most orders arrive within 3 weeks to its destination.

I placed an order but I did not receive any confirmation at all.

Please go to your Spam folder or junk email, please add our email to your safe sender list.

I ordered multiple items and I received one only.

We use different distribution channels to fulfill multiple orders, that is why you will receive your orders from different sources but rest assured you order will be shipped to you as quickly as possible and on most orders, you will be provided with a tracking number.

What is your refund and exchange policy?

If you receive a defective product, send it to us within 15 days and we will refund you 100% or if you would like a replacement we can also do that for you.  To return your defective product do it to this address:

3245 University Avenue suite 1 #367, San Diego, CA 92104

Customers are responsible for paying all return shipping on exchanges.

What is your Guarantee?

  • Your order will have a tracking number.
  • Most orders will arrive within 3 weeks to its destination. Some International orders might take from 2 to 4 weeks depending on the country.
  • If your order arrives defective we will replace it or refund you. You will need to ship your defective product to us for a full refund within 15 days. Provide a photo of the damaged item before shipping it to us, send the photo to sales@kenpista.com If you have questions feel free to contacts us via email.

All our orders are shipped Free of charge for you and we will keep this policy forever.